Have been a loyal, satisfied customer for well over 30 yrs. But recent experiences with both online and in-store shopping have been unnecessarily challenging.
For instance, the record of one's accumulated points is not coordinated between the web site and the in-store records. Buy $40 worth of goods at the store and the points are not registered online. Wrote them numerous times to no avail, with no response. Over the past 6 yrs.
the staff at the local store has changed at least 3 times, and none of them have been very friendly or truly helpful. In that period the items in stock have been radically reduced; apparently, the stores no longer have the capitalization to keep enough stock on hand.Also the prices in the store, at times, are higher than the catalog and online prices. So why keep the stores open? Obviously, it's costing too much, as with Barnes and Noble and other outlets.How long can this go on?
The numbers don't lie. EPS growth is down 3.8%. The stock's recent high was $32.31; today it's $21.65 in a robust environment. Colin Watts their current CEO (appointed 2015) has a background in WeightWatchers and Walgreens, illustrating the firm is far more concerned about profits than health.
Not long ago it used to be both, which resulted in a sellout in 2002 when Bear Stearns bought the company and the owners walked away with $310M. Since then it's been a steady but relatively slow decline, that is until recently. Now they seem to be speeding down the hill, unconcerned about customer relations, sustaining competitive prices, and operating in a consistently competent manner. Do the people at the top know what's happening?
Probably not.The common theme among these critical comments, which I completely resonate with, is that a once caring, enlightened, courteous retailer has, like so many other greedy predators, concentrated on the bottom line without realizing how it's directly connected with the treatment being given to the customer base.
And what we're merely saying is, If you don't care neither do we. VS adios.
Review about: Vitamin Shoppe Healthy Awards Rewards Program.
Reason of review: Not as described.